We guarantee that the products we sell work correctly, and if they have any manufacturing defects we will exchange them with no costs. We deal with claims made to the manufacturer. The 2-year warranty means that the products are guaranteed against manufacturing defects during that period, but not against misuse or improper use.
Yes, you have 15 days from the delivery date to return any products if you simply do not like them or do not want them.
You have 2 years to return any type of product that does not work or has manufacturing defects. We will process the warranty with the manufacturer.
The product must keep its original packaging and original seal intact.
The product must be in perfect condition and with no apparent signs of being used.
The product must be correctly packed before return.
It is necessary that the product has not been used. Products where the packaging has been adhered with stickers, price tags, adhesive paper or similar. Will not be accepted.
Yes. Some personal hygiene products and lingerie cannot be returned. We accept returns as long as they have not been used or their state has been alternated, and they are maintained in exactly the same conditions in which they were sent. If the product has been opened or has signs of being used or tampered with, the return will not be accepted. At LoveCherry® we ensure that the hygiene is respected at all times and remains unchanged.
If the product is to be exchanged or returned because you do not like it or you cancel your purchase, the shipping costs must be paid by you.
If the product is defective or damaged and the two year warranty is processed, the shipping costs are paid by LoveCherry®, within 15 days from the original delivery. If you have exceeded 15 days the postage is to be paid by you.
Once the merchandise is received in our warehouses, and after checking the status of the item, we will process the refund taking into account the payment method and excluding cash purchases, which will be refunded by bank transfer. For any clarification about this, you can send us an e-mail to firstname.lastname@example.org
It's very simple. Just access to your account in the Professional Area Login and you will find a link with detailed instructions about how to process a return.