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Purchasing process

Purchase from LoveCherry® is totally safe. We care about the safety of our customers; payments are 100% secure since your bank details are protected and encrypted with advanced technology. The bank details are not received by us but are redirected directly to the bank's server and are protected by their Secure Socket Layer (SSL) security protocol.

Our main goal is to make you possible to place an order as quickly and easily as possible. For this, our website has been optimized for best possible use.

You can see all the categories in the main menu. If you already know what you are looking for, you can use the search engine at the top right corner to find it.

When the item that you want to buy appears, you can click on it to open the product tab, then you will find detailed information about it. If it is the item you are looking for, just press the "Buy" or "Add to cart" button and it will be added automatically to your shopping cart.

In the shopping cart you can see all the products you have added and make the changes you want (quantities, delete product, see sizes, add discount coupon, etc.). If everything is to your satisfaction, we just need to know where to send the package, way of payment and which transport agency you would like to use. To finish, click on the "Buy Now" button; which will send you to the selected payment platform.

You can see at any time the status of your shopping cart. Just click on the cart icon at the top right corner of the page. With the cart on the screen you can modify the products and see the total to be paid.

Once in the shopping cart, you will be able to see all the products and quantities ordered. If you want to delete an item from your basket, simply click on the icon “Rubbish bin” icon next to the - + product quantity buttons. The price will be updated immediately.

Our stock is updated in real time to avoid stock breaches. It may be possible that when you are looking for a product it is in stock, but when attempting to purchase it there are no more available. This happens because there are limited units and another customer has finished his order before you and he has bought the last item on stock.

If you cannot find the product you are looking for, it is likely that it has been cancelled due to lack of stock or has been removed from our catalogue. Anyway do not hesitate to contact us about this product. We will do our best to get the product or advise you of a similar product.

Of course! To send the order to another address, simply enter the new address in your shopping cart. The bottom of the registration form will allow you to create a different shipping address and save it for another occasion.

Once the order is finished you will receive an email with confirmation of your order and the payment. In some payment methods such as bank transfer, you must complete the transfer to confirm the order. You can also view the order status in your customer account.

IMPORTANT: If you have placed the order and no confirmation or registration email appears in your email account, we recommend that you look in the spam folder (SPAM). Your mail server may have placed it there.

Shipping process

Our shipments are 100% discreet. The sender that appears is not identified with our page. Transport companies do not know the contents of the packages. Packages do not include any exterior markings indicating what they contain.

Once registered and approved as a customer you will be able to log in to your account (Click above your name on the top right of the page). There you will see:

  • Order history: You can see all orders placed, what is their status, tracking number, print, etc.
  • My returns: You can see if you have returns and what their status is.
  • My addresses: You can create or edit multiple shipping addresses.
  • My personal information: Allows you to modify your personal information and password.
  • My vouchers: You will find the discount vouchers available and redeemable in the shopping cart.
  • My alerts: You can view the messages we send you to solve an incident with your order or in response to a request from you.
  • My discount points: With each order, you will accumulate points that have an economic value and that you can exchange for purchase vouchers. Bigger purchases generate more points.

Shipping details can only be modified if the order has not left our warehouses. Once the order has been shipped it can no longer be modified.

In order to change the address, you must contact us and give us the new shipping address so that we can change it as soon as possible. Remember that we can only do this if the package has not yet been sent.

All shipments to mainland Spain are delivered within 24 hours. Balearic Islands between 24h and 48h. Shipments to the Canary Islands take from 4 to 10 days. Shipments to countries in the European Union from 24 to 72 hours, depending on the shipment method selected. Rest of the world varies from country to country.

If you are not at home or at the store and the courier cannot leave the package with any other person, the courier will leave a notice for you to contact the transportation office and can arrange another time for delivery. The courier will come up to two times to your shipping address to deliver the package. If no one can receive the package at the agreed address, please tell us an address where the courier can find you, or as an alternative a friend or a relative where the package can be delivered.

f the courier has not been able to deliver the package on either occasion, you can pick it up at the transport company’s office within a maximum period of 15 calendar days.

After the deadline, the order will be returned to it´s origin.

Once your order has been shipped, it is not possible to cancel it. If you want to cancel an order it must be before we have prepared and shipped the package. In that case we will refund your money including shipping costs. So if you want to cancel it is very important that you contact us the same day you make the order and before 17:00 hours.

It is very important that you be attentive to your email or phone. If there is any problem with the order we will contact you by one of these means.

In your account you can also see the order status in "My Order History" and if there are any messages in "My Alerts".

If you have not received the package within 48 working hours of the shipment, you can contact us and we will investigate the reason.

Post sales service

The products have a 2 year warranty, although this might depend on the manufacturer’s policy. In the event that you or your customer detects a defect or malfunction of the product, provided that there is no manipulation by the customer, the customer may choose to repair the goods or to replace them, unless one of these options is impossible or unreasonable.

Yes, but it will be accepted only if the products are presented in their original packaging and with the guarantee seal intact. Otherwise the return will not be accepted.

For hygienic reasons, due to the current law, under no circumstances, can articles of lingerie be returned.

The expenses and risks related to the return of the product will be carried by the sender, who must send them safely and with the necessary guarantees so that the returned merchandise arrives in a perfect condition.

In the event that the return is not accepted, it will remain in our distribution warehouse to be collected by the client in a period not exceeding 30 days from the return.

The maximum time to inform us about a return is 15 calendar days, after you have received the product. You can notify us by email to info@lovecherry.es. We will answer you in the shortest time possible and give you instructions.

Prices and methods of payment

We have different methods of payment:

- Secure payment with TPV Redsys: This is a system that guarantees the security of your transactions over the internet, when you enter your card information, it will processed through the secure server of Sermepa (Redsýs), which has powerful technology to protect your data. Specifically, the transmission of the data of your card will be through a secure connection SSL, which encrypts the data in a way that is inaccessible to other people.

- Secure payment with Paypal: It is a worldwide method of payment. If you have an active Paypal account, you can pay for your order without problems.

- Payment by bank transfer: This can slow down the shipping process. We will proceed to send the package at the moment we receive confirmation of the payment. To expedite the process, you can send us the proof of transfer by email.

- COD delivery. This method is very comfortable and preferred by many customers. It has a small cost that the transport agency charges for providing this service.

-Aplazame. With this method you can pay your order in comfortable terms and for as long as you want. For more information https://aplazame.com/

Our pricing of the products is the most competitive in the market. We have constant promotions, discounts, loyalty points, offers, gifts, etc.

Also if you accumulate loyalty points you can sometimes get the products for nearly free!

It is possible that when making the payment by card or Paypal you get an error message. The reason may be a denied card, card number error, pin error, security code error or other reasons. You can re-pay and if the error persists, you should contact your bank.

You can also choose the bank transfer and send us the proof of payment by email.

No. Sales prices do not include VAT. VAT will be charged to the cart once your order is complete. Canary Islands, Ceuta, Melilla, sales to professionals of the EEC and third countries do not apply VAT.

No, You do not! Orders are paid with shipping costs included. You will not have to pay any amount to the messenger. Except for areas that may have additional customs costs, such as the Canary Islands ... Such expenses must be paid to the legal agency in question.

The loyalty points you get, when placing orders on LoveCherry® for each purchase, will be accumulated in the form of money or percentage of discount in your wallet.

The accumulated points can be redeemed for discount vouchers and used in your future purchases.

In case you choose bank transfer you will have up to 15 days to process the payment, if not paid within that time the order will be cancelled.

It is important that you place the order as soon as possible because stock may be sold out and then the requested product will not be available.

Tuppersex Lovecherry®

Not at all, it is an opportunity for anyone who wants to start generating income. If you are willing to learn, LoveCherry® offers you training to succeed.

Make huge profits by selling our products. As an advisor you have access to very special rates with great discounts of up to 50%.

That's what you decide! Your work will determine your income. With every meeting you will receive income. And you can increase your income even more by building a strong team that supports you and grows together. Independent consultants can build a luxury life, you just have to want it and work hard to get it.

Of course. We are the most evolved company in the sector. By joining us, you get all the information you need to create a store in just 48 hours.

You are free to sell the products at any price you want. However, we advise you to sell it at the manufacturer's recommended price. The products are valuable and you deserve to earn up to the last euro. If you offer a good service, you will not be asked for a discount and we recommend that you do not offer it first. You can offer some type of quantity discount, which can work very well in meetings.

Our advisors are always prepared, so just talk to your friends and decide what day they want the meeting to be held. It is not necessary to have a specific reason, a farewell or birthday party ... meetings are to have fun on any occasion, just to learn and have fun.

There is no specific minimum at parties. We recommend that at least 5 or 6 people attend. The more people attending the meeting the merrier. If the meeting is at home, we recommend a maximum of 15 people.

We are sure you will love this business. For this reason do not hesitate to call us or send us an e-mail requesting more information.

Email: info@lovecherry.es or call us at +34 966758000

Do not miss this opportunity!